Privacy Policy

Last updated: September 2026

This Privacy Policy describes how Japenbay AI Pty Ltd (ABN registered in Australia), located at Level 12, 250 George Street, Sydney NSW 2000, Australia, collects, uses, and handles personal information in connection with the Japenbay AI platform and website at japenbay.com.

1. Information We Collect

We collect information you provide directly to us, including when you submit an access request, contact us through the contact form, or communicate with our support team. This may include:

  • Your name and email address
  • The content of messages or enquiries you send to us
  • Information about your intended use of the platform
  • Technical information such as browser type and pages visited, collected automatically through standard web analytics

2. How We Use Your Information

We use the information we collect to:

  • Process and respond to access requests and support enquiries
  • Communicate with you about the Japenbay AI platform
  • Improve the platform and website experience
  • Comply with applicable legal obligations

3. Information Sharing

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share information with service providers who assist us in operating the platform, subject to appropriate confidentiality obligations. We may also disclose information where required by law.

4. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Access request data is retained for the duration of the user relationship and for a reasonable period thereafter.

5. Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to access, correct, or request deletion of personal information we hold about you, subject to applicable law. To exercise these rights, contact us at [email protected] or by post at Level 12, 250 George Street, Sydney NSW 2000, Australia.

7. Cookies and Analytics

The Japenbay AI website may use cookies and similar technologies to understand how users interact with the site. You can control cookie settings through your browser preferences. Disabling cookies may affect certain site functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted at japenbay.com/privacy.html with the revised date. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: [email protected]
  • Phone: +61 2 8765 4321
  • Post: Japenbay AI Pty Ltd, Level 12, 250 George Street, Sydney NSW 2000, Australia