Get in Touch with Japenbay AI
Whether you have a question about the platform, need support, or are ready to submit an access request, the Japenbay AI team is here to help. Use the form below or reach us directly through any of our listed contact channels.
Contact Channels
How to Reach the Japenbay AI Team
The Japenbay AI support team is available through the following channels. We aim to respond to all enquiries within two business days.
Phone
+61 2 8765 4321
Available Monday to Friday, 9 am – 5 pm AEST.
Address
Japenbay AI Pty Ltd
Level 12, 250 George Street
Sydney NSW 2000, Australia
Send a Message
Contact Form
Use this form to submit a general enquiry or an access request. The Japenbay AI team will review your message and may follow up by email for clarification before responding.
Access Request Process
How Access Requests Are Handled
Submitting a contact form is the first step in gaining access to the Japenbay AI platform. Here is what happens after you send your message.
What to Expect After Submitting
- You will receive an automated acknowledgement at the email address you provided, confirming your message was received.
- A member of the Japenbay AI support team will review your request. This typically takes one to three business days.
- The team may contact you by email to ask clarifying questions about your intended use of the platform.
- If your access request is approved, you will receive onboarding information and secure access credentials via email.
- For general support enquiries, the team will respond with relevant information or direct you to the appropriate platform resources.